Support

Continuity of care is of utmost importance to retirees. During the implementation phase, we proactively reach out to local doctors and medical professionals to inform them of the new group plan. This helps ensure a smooth transition for the plan’s retirees, who often have long-standing relationships with their doctors.

Our goal is to ensure healthcare providers can seamlessly accommodate retirees on new insurance plans, and prevent the frustration, disruption, and other challenges that can stem from patients having to change doctors.

We fill in the gaps and support our clients by handling time-consuming manual tasks that typically fall outside of a carrier’s purview, such as refining data or cross-checking enrollment spreadsheets.

As plan members age-in to Medicare, it takes time and energy to facilitate their enrollment in a group plan. Retirees at this new stage often have many questions about coverage and expectations. The RetireeFirst solution frees up our clients’ staff and offers reassurance to retirees.

We can manage ongoing eligibility for your retiree healthcare plan. This involves ensuring that retirees are enrolled and disenrolled on the requested date, all while adhering to the guidelines set by the Centers for Medicare & Medicaid Services (CMS). We also provide flexibility in accepting retiree enrollment data in any format that is convenient for you. Additionally, we go the extra mile by making personalized welcome calls to each new retiree, introducing ourselves, extending a warm welcome, and informing retirees about the arrival of a comprehensive welcome packet, following the initial plan implementation.

We offer support throughout the billing and invoicing process, which includes thorough eligibility reconciliations to guarantee the accuracy of information across client, carrier, and RetireeFirst records. Invoices are then carefully generated to reflect real-time eligibility status. The team also offers the flexibility to customize invoices to include any client-specific details you may require. Additionally, there are multiple payment remittance options available, making the payment process as convenient as possible for you.