Solutions

Navigating a fragmented and complex healthcare system and managing rising costs is a challenge. That’s where we come in. Making a meaningful impact in healthcare is what defines LaborFirst as a premier solution partner with a 99.9% Client Retention Rate after 20 years of growth.

High-Touch Solutions & Services that Drive Value

Our healthcare navigation and advocacy services are the cornerstone of our solutions. Improving member health, and closing gaps in care, leads to better outcomes. LaborFirst Advocates navigate members to more informed healthcare decisions, preventative care, chronic disease management, high-value providers, and additional health and wellness programs available through their carriers.

A Human-Centric Service Model at Our Heart

Trust is essential to increasing member engagement and health ownership. Advocates build one-on-one relationships with members through personalized service and quality interactions. We have the most human-centric service model in the industry. Our approach receives industry recognition and the highest satisfaction ratings. LaborFirst consistently scores a 90+ Member NPS from members surveyed monthly, and a 94 Client NPS from clients surveyed in 2024—significantly above healthcare industry benchmarks.

In an age when competitors hire offshore and onboard AI solutions to reduce headcount, LaborFirst continues to invest in American workers. Our 160+ Advocates are all in-house, based in the United States, and extensively trained.

Our Advocates take care of our members like their own family—and it makes all the difference.

Better Outcomes at Every Stage of Life

RetireeFirst, a LaborFirst solution, delivers end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support.

HealthActive, a LaborFirst solution for self-insured plans, combines one-on-one health advocacy with technology-driven insights to help active and early-retiree members navigate their healthcare journey.

Featured Resource

Read our summary of the CMS CY2026 Advance Notice and Draft Part D Redesign

Recent Case Studies

Plumbers & Gasfitters Local-12 Boston seal
Plumbers & Gasfitters Local 12, Boston Massachusetts

Roger Gill

“As Fund Administrator of Plumbers & Gasfitters Local 12, I have had the pleasure of working with LaborFirst since 2016, and I highly recommend their services. LaborFirst has been instrumental in simplifying the utilization of our plan and benefits for our retiree Part D participants. They understand the challenges seniors face due to the overwhelming amount of Medicare information they encounter. LaborFirst provides invaluable support, especially during the confusing and over-the-top ad campaigns for Medicare Advantage plans when I can thankfully rely on LaborFirst for communication best practices.”

International Brotherhood of Teamsters logo
President of Teamsters Local 282 of New York

Thomas Gesualdi

“Throughout our 10-year partnership with LaborFirst, we have experienced incredible customer service, significant cost savings, and most importantly, improved benefits for our retirees. Since working with the company, we have saved a significant amount of money for the same medical plan by simply eliminating unnecessary fees—enabling us to keep the same benefits in place while adding additional benefits, coupled with an extra layer of service for our retirees.”

Alaska Laborers Local 341 and 942 logos
Alaska Laborers Local 341 and 942

Renee Saunders

“My Advocate, Julianne, consistently provides excellent service from initial contact through resolving issues. I never had a representative who was so attentive, conscientious, and interested in helping me while being very friendly the whole time. What a pleasure!”

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Fund Chairman, Cleveland Bakers and Teamsters Pension Fund

Carl Pecoraro

“Working with LaborFirst has completely transformed the funding of our plan as it relates to retiree healthcare. They have been a valuable partner for over eight years, from designing to implementing to managing our Medicare retirement benefits. They do all of this while guaranteeing quality retiree benefits that are still affordable.”

Connect with Us

Connect with our team to learn how LaborFirst can maximize group benefits and get members the support they deserve.