Data security isn’t just a compliance requirement. In today’s connected world, safeguarding data from unauthorized access is crucial. The global average cost of a data breach is $4.4 million, according to a 2025 report from IBM. Not only do organizations need to protect their own systems, they need to ensure their partners uphold the same rigorous standards.
Healthcare and health plan services involve working with highly sensitive information. Given the nature of our end-to-end client support from implementation to ongoing administrative assistance, our team handles members’ financial and medical information. The latter can include Protected Health Information (PHI), which is defined as any health information that could potentially identify a specific individual, their healthcare, or the method of payment. We take this responsibility seriously and have built a robust, multi-layered security framework designed to safeguard member data at every step.
How LaborFirst Protects Member Data and Privacy
We’ve aligned our data protection practices with nationally recognized security frameworks and undergo independent, third-party assessments annually. Our security program includes:
- Encryption in transit and at rest for all member data
- Hardened, secure file-sharing and communication systems
- Multi-layered endpoint protection across all devices
- Continuous risk assessment and policy updates to stay ahead of emerging threats
- Privacy-driven member communications, including the ability to redirect sensitive mail to alternate addresses
Training and Accountability at Every Level
Security is only as strong as the people who manage it. Every LaborFirst employee receives comprehensive, ongoing privacy and security training throughout the year. This includes monthly testing with specialized instruction for teams handling PHI and member data.
Independent Accreditations That Validate Our Standards
URAC Health Contact Center Accreditation 6.0
LaborFirst is proud to hold URAC’s Health Contact Center Accreditation 6.0, the healthcare industry’s benchmark for consumer protection and security standards across multi-channel contact centers. This accreditation confirms that our systems, processes, and staff training meet rigorous national standards for privacy, data handling, and secure technology.
HITRUST r2 Certification
Our HITRUST r2 Certification covers our Box and Salesforce platforms across all headquarters and data centers. This certification represents the highest level of certifiable cybersecurity assurance and demonstrates our commitment to maintaining the integrity and confidentiality of sensitive data through a continuously validated framework.
A Secure Foundation for Trusted Partnerships
LaborFirst’s commitment to compliance, privacy, and data protection enables unions and employers to partner with confidence. We combine high-touch service with enterprise-grade security so members can receive the care and advocacy they deserve, backed by systems that meet the gold standard in healthcare information protection.
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Learn how our team can reduce your organization’s administrative workload with client services that are comprehensive, compliant, and secure.
