RetireeFirst:

Gaps in Care

people talking at a conference table together

Gaps in Care Program

Partnering with carriers, our Advocates proactively educate and encourage retirees to obtain appropriate screenings and preventative care, resulting in better health outcomes for members. And when members are healthier, everyone benefits.

We Invest in Our Retirees

Taking care of people takes time. Our Advocates provide the customized guidance needed to ensure members have access to the right resources to meet their specific needs—no matter how long it takes. This approach maintains our 90+ Member NPS and enables us to serve as trusted advisors, connecting members to health and wellness programs—including activities and education that close care gaps and improve HEDIS and Star ratings.

Plumbers & Steamfitters Local 486

Member

“At first, I was hesitant about scheduling a house call, but it turned out to be a great experience. The Nurse Practitioner was kind and thorough, and made the visit feel effortless. She checked my vitals, asked all the right questions, and even left me with a thoughtful gift. If a Retiree Advocate hadn’t reached out, I probably wouldn’t have scheduled it, but I’m so glad I did. I’ll definitely be doing it again and recommending it to other members.”

Healthier, Happier Members

Members

Increased adoption of preventative care and supplemental benefits can can improve health, happiness, and overall satisfaction.

Plan Sponsors

Engaged, happier, and healthier members contributing to lowering overall costs and reduced administrative workload.

Carriers

Members that adopt preventative screenings can have fewer visits to costly urgent care centers and ERs. Carriers benefit from improved outcomes, HEDIS measures, and CMS Star Ratings.

Proactive Retiree Advocacy Closes Gaps in Care

More Engaged Members are Happier and Healthier

Through trusted relationships, our Advocates educate and connect members to supplementary programs from their carrier that can close their gaps in care. RetireeFirst has demonstrated success with proactive outreach to raise awareness of available wellness programs focused on mental health, nutrition, and holistic care. Our retirees are happier and healthier, contributing to lower overall costs, a reduced administrative workload for plan sponsors, and greater satisfaction for all. Here’s how it works.

Our Carrier Partnerships

Carriers often have great ancillary plan benefits for retirees that can be overlooked. Personalized member relationships are often the best way to connect retirees to these resources. That’s what we do best. LaborFirst collaborates with all major national carriers in real time, assisting members with scheduling annual wellness checkups and appointments, vaccinations, HEDIS measures and more.

man wearing glasses and talking
man wearing glasses and smiling
Our Member Relationships

With our Gaps in Care program, we empower members to take ownership of their health and wellbeing. From providing information on beneficial programs to scheduling appointments and issuing check-up reminders, our Advocates stop short of nothing to ensure retirees get the best possible care from every available angle.

It All Comes Down to the Member

LaborFirst’s Chief Product Officer on Closing Gaps in Care

Connect with Us

Connect with our team to learn how our Medicare experts can maximize health benefits and get your retirees the care they deserve.

Contact Us

Subscribe to Our Newsletter

© Copyright 2025 LaborFirst, LLC.