Solutions

Results through Strategy, Execution, & Advocacy

Navigating a fragmented and complex healthcare system while managing rising costs is a challenge. That’s where we come in. From active employees to retirees, we deliver expert strategy, seamless execution, and lifelong support for members and their families. With more than 20 years of experience, our team helps unions and employers drive value, improve outcomes, and create a positive member experience. This combination of strategic expertise and member-focused support ensures predictable results for our clients and peace of mind for members.

Healthcare navigation and advocacy services are the cornerstone of our solutions. Our Advocates guide members to more informed healthcare decisions, preventative care, chronic disease management, high-value providers, and additional health and wellness programs available through their carriers.

High-Touch Solutions & Services that Drive Value

RetireeFirst

RetireeFirst, a LaborFirst solution, delivers comprehensive Retiree Benefits Management. We drive value for Medicare benefits, ensure a seamless transition, and provide the dedicated, one-on-one advocacy that retirees need.

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HealthActive

HealthActive, a LaborFirst solution for self-insured plans, combines personalized health advocacy with technology-driven insights to help active and early-retiree members navigate their healthcare journey.

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A Human-Centric Service Model at Our Heart

Trust is essential to increasing member engagement and health ownership. Advocates build one-on-one relationships with members through personalized service and quality interactions. We have the most human-centric service model in the industry. Our approach receives industry recognition and the highest satisfaction ratings. LaborFirst consistently scores a 90+ Member NPS from members surveyed monthly, and a 90+ Client NPS from clients surveyed annually—significantly above healthcare industry benchmarks.

In an age when competitors hire offshore and onboard AI solutions to reduce headcount, LaborFirst continues to invest in American workers. Our 160+ Advocates are all in-house, based in the United States, and extensively trained.

Our Advocates take care of our members like their own family—and it makes all the difference.

160+

Advocates, all based in the US

90+

Member NPS from members surveyed monthly

99.9%

Client Retention Rate after 20 years

Connect with Us

Connect with our team to learn how LaborFirst can drive value and get members the support they deserve.

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