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Navigating a fragmented and complex healthcare system and managing rising costs is a challenge. That’s where we come in. Making a meaningful impact in healthcare is what defines LaborFirst as a premier solution partner with a 99.9% Client Retention Rate after 20 years of growth.
Our healthcare navigation and advocacy services are the cornerstone of our solutions. Improving member health, and closing gaps in care, leads to better outcomes. LaborFirst Advocates navigate members to more informed healthcare decisions, preventative care, chronic disease management, high-value providers, and additional health and wellness programs available through their carriers.
Trust is essential to increasing member engagement and health ownership. Advocates build one-on-one relationships with members through personalized service and quality interactions. We have the most human-centric service model in the industry. Our approach receives industry recognition and the highest satisfaction ratings. LaborFirst consistently scores a 90+ Member NPS from members surveyed monthly, and a 90+ Client NPS from clients—significantly above healthcare industry benchmarks.
In an age when competitors hire offshore and onboard AI solutions to reduce headcount, LaborFirst continues to invest in American workers. Our 160+ Advocates are all in-house, based in the United States, and extensively trained.
Our Advocates take care of our members like their own family—and it makes all the difference.
Advocates, all based in the US
Member NPS from members surveyed monthly
Client Retention Rate after 20 years
Connect with our team to learn how LaborFirst can maximize group benefits and get members the support they deserve.