Retiree Advocate

Labor First, LLC is a different kind of health benefit provider. We are the only healthcare professional to exclusively service the post-retirement needs of the multi-employer and public sector marketplace. Our sole business focus affords us with the expertise and skillset necessary to deliver real and sustainable solutions to the most sensitive of union populations – retired participants. We are looking for motivated individuals to join our team and excel in a rewarding career.

Job Description

Retiree Advocates act as the healthcare concierges for high touch member concerns. Advocates are the face of Labor First, LLC and responsible for making a lasting impression on members. Retiree Advocates should have excellent customer service skills and be attentive, patient, courteous, and quick-thinking.

Primary Responsibility

  • Communicating with members, doctors, and pharmacies
  • Interacting with clients and insurance companies
  • Entering and updating data in CRM software
  • Maintaining, expanding, and servicing existing clients
  • Ensuring exceptional customer service
  • Problem solving capabilities and quick thinking
  • Ability to travel for retiree meetings and events

Required Qualifications


  • Computer Skills including Microsoft Office – specifically Excel
  • Ability to work in a team oriented environment
  • Customer Service Experience
  • RX or Medical Field Experience
  • Life & Health License (If not a current Licensee –must be obtained)
  • Work authorization:
    • United States

Preferred Qualifications

  • Experience in healthcare billing and coding
  • Experience working with Taft-Hartley and/or multiemployer Health funds
  • Spanish language skills
  • Clinical knowledge
  • Prescription Claims Processing
  • Medication administration and Medicare Guidelines
  • Basic understanding of Medicare Prescription Benefits
  • Life and Health Producer License
  • Pharmacy Technician Certification
  • Education:
    • Associate
  • License:
    • Life and Health Insurance

Reasons to work with Labor First

  • Competitive salary
  • Comprehensive benefits package
  • 401k contribution
  • Generous vacation time
  • Opportunity to grow
  • Best Places to Work – Philadelphia Business Journal
  • Philadelphia 100 Winner
  • 50 on Fire in Philly – Philadelphia Business Journal

Job Type: Full Time


Mount Laurel, NJ
TO APPLY Please send all cover letters and resumes to
We can't wait to hear from you!